Student Services

The Library

The permanent and full-sized AUM Library will be constructed in Phase II of campus construction in accordance with the University Master Plan. However, we planned interim arrangements in Phase I to have sufficient space for library holdings, including books, reference materials, and journals in addition to several reading rooms distributed in the academic buildings that are operational in Phase I. According to this interim arrangement for library space, we designed and constructed two large rooms to hold all library materials: one for science-related subjects, and the other for the humanities. Currently, the building of the Faculty of Business and Finance houses the two sets of materials. Each of these rooms has an area of 100 square meters (1230 square feet) and is fully furnished with shelves and stacks.

The library provides a collection of print and electronic resources. The book collection contains over 40,000 prints and a number of databases for e-journals and e-books. The library also accommodates both wired and wireless computer access.

The library organizes knowledge resources through technical methods of cataloging, classification, and indexing by using the Anglo-American Cataloguing Rule 2, the Dewey Decimal Classification, and the International Standard Bibliographic Description. Computers are used in all of the library’s services and activities, in addition to using a full integrated library system called Koha to support those services.

The interim arrangement also provides 8 reading rooms, 100 square meters each, fully furnished with reading tables, computers, and chairs for library users.

The permanent AUM Library is currently being designed and construction of the library is expected to be completed by end of 2016.

Standard library services provided to students include, but are not limited to, the following:

  • Circulation: intranet style system, accessed by means of computer terminals. As with most contemporary systems, students access lending facilities without the assistance of staff, by means of their university identity cards. Circulation helps users with all procedures related to checking out and returning books, and is also responsible for shelving, locating missing books, and recalling books checked out to other users, among many other jobs.
  • Cataloging: The AUM Online Catalog is the main access point to the library's collections. The link below allows the student to use specialized catalogs and tools that provide access to additional AUM resources:
  • Reserve Books Shelf: This shelf is found at the circulation desk. It contains copies of recommended books and other materials placed on reserve by teachers for students in specific classes. They are designated either for room use only or overnight loan.
  • Reference services are housed in a separate section of the library, with no borrowing privileges for either faculty or students. It is expected that some of the reference collection will be accessible by means of the virtual library. Reference Services assists students in finding books, using the on-line catalog, searching the card catalog, selecting resources, and answering general information questions. The Reference Section in this area includes encyclopedias, dictionaries, atlases and other general and subject-specific reference books.
  • Internet Search: The AUM Library personnel are available to guide users in finding information on the World Wide Web. The library webpage on AUM's website provides links to its electronic databases and the library’s collection.
  • Printing, Scanning, and Photocopying: This service is provided to students to enable them to copy, print, and scan library materials at reasonable cost within the library premises according to regulations governing these processes.
  • Instruction: All freshman students and commencing faculty members will be provided with instruction on how to access library materials efficiently and effectively, particularly the virtual collection, as they may not have used such a facility previously. All students will have access to free instruction on study techniques, essay writing, how to reference materials, research practice and conventions for academic standards.
  • Interlibrary loans: It is not possible to determine the precise extent or procedures for interlibrary loans at this time.


Library Hours:

8:30 a.m. - 5:00 p.m., Monday–Thursday

9:00 a.m. – 2:00 p.m., Saturday

Library Website:

Library Portal: Under Construction

E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel: + 962 5 3294444 | Ext.: 1200

Fax: + 962 5 3294415


Medical Clinic and Health Care:

The Medical Center comprises a number of clinics equipped with state-of-the-art equipment and instruments, and supervised by a medical team. It provides good medical services to students, faculty, and staff, who are covered by medical insurance. The clinic is equipped with an ambulance for emergencies.

  • LOCATION: The ground floor in the Faculty of Business and Finance Building A at the western end. Building A is on the southern side of the University.
  • Standard medical services provided to students include, but are not limited to, the following:
  • AMBULANCE: In any case of emergency where hospital care is needed, patients are transferred to the nearest hospital by the ambulance with the accompaniment of a nurse.
  • LABORATORY: Our laboratory provides all the basic and necessary tests, such as complete blood count, and full chemistry tests including liver function test, kidney function test, and routine tests, which are performed by lab supervisors who can give the needed advice and explanations concerning the results.
  • PHARMACY: AUM pharmacy is a major service. The pharmacy is located inside the Health Center, and is staffed by a licensed pharmacist who is available during the working hours of the University.
  • STUDENT MEDICAL INSURANCE PLAN: All students are encouraged to maintain health insurance plans while enrolled at the University. Students should be aware of their health insurance plan and the scope of coverage. Students have various benefits related to the insurance company. They should check with the clinic when they have certain medical cases and the clinic transfers the case to the hospital to make sure they get the required treatment which is covered with certain percentage by the insurance company.

EMERGENCY CONTACT: Tel. 053294444 Ext: 1800


Information Technology Center(IT) Services:

Access, Email, Course Registration, and eLearning

IT provides a wide range of computer services for staff, administration and students. Prospective students may apply and pay online at the AUM website. Wi-Fi access is available throughout the campus. The IT center maintains a centralized authentication system which allows students to access any of the IT services using one username and password. Each student is provided with an email account, access to the course registration portal, printing and the eLearning system.

The eLearning system provides faculty and students with a web-based tool that allows access to course materials, provides a place to submit assignments and serves as a portal for online quizzes and exams. The course registration portal allows for online course registration, the ability to view class grades, and access to the teacher evaluation system. In addition, there are several computer labs on campus; seven of them are general purpose computer labs, two are language labs, two IT facility and the other five are dedicated to the graphic design programs. All of the labs are available for use by students when class is not in session. The graphics design labs are open to graphic design students when no class is in session.

The IT center provides access to lecture halls and computer labs through a BMS (property management system). Full-service printing services are also available on campus. A student can print a file specifying paper size and type of printer, designate which of several printers it is to go to, then go to that printer and have the job printed out once they enter their ID. The IT center maintains AUM’s CCTV. This system provides remote video surveillance of all campus locations and monitors essential building services.


Working hours for the IT Department:

8:30 a.m. – 5:00 p.m., Monday – Thursday

9:00 a.m. – 2:00 p.m., Saturday

All reports may be received internally on phone number 2020

For external calls, pilot number is 053294444 EXT: 2004 | Fax: 053294440


Operations Department (OD):

The Operations Department (OD) is committed to providing distinguished services to AUM students and staff so that the students are fully satisfied. Accordingly, the opinions and remarks of the students which we receive through the phone or which are directly reported to OD and the transportation section contribute to the performance of OD so that the service is continuously upgraded tothe students’ satisfaction and to respond to their needs.

OD Sections

1. Security:

Duties include:

  • Providing a secure and safe AUM environment
  • Maintaining the security of AUM’s students, faculty and staff
  • Preserving the environment in compliance with public safety requirements
  • Protecting the properties of students, faculty and staff against theft, damage, or loss
  • Determining the preventive inspection equipment for persons and vehicles
  • Guarding the AUM main entrance and the student entrance, and organizing and inspecting the incoming and outgoing vehicles
  • Organizing the entry of visitors and assisting them in reaching the places they wish to visit
  • Organizing the visiting system through coordination with OD and recording the visitors' information in the visiting record
  • Providing night guarding for all the facilities on campus, such as the main entrance, sport complex, storehouses, engineering workshops, and all other premises of AUM
  • Organizing the traffic and parking inside the university
  • Organizing the entry of vehicles with permits into AUM campus and entering that information into the records of visitors and their vehicles
  • Organizing traffic inside and around AUM and assisting students to park their vehicles appropriately, and not allowing vehicles to enter the AUM campus without a permit, and activating the camera control system

2. Transportation:

The transportation service for AUM students covers all the areas in Amman and Madaba and is divided into several scheduled rounds.

Please refer to the AUM website for more information about transportation schedules:

3, Housekeeping:

An important task of the ODis to maintain all areas, including lecture rooms,offices, labs and public areas, and keep them clean and well organized, as well as keeping all the AUM environment at highly desirable ambience.

4. Agriculture services:

One of the most important goals that we are achieving at the American University of Madaba is to create a clean and green environment. Since its beginnings, AUM has planted several types of trees and plants in order to transform the desert nature of the area into a green oasis, and the campus into a healthy one.


Food & Beverage Services (Catering)

AUM canteens and the main restaurant ensure that the campus food services provide a wide range of exceptional, affordable, homemade and nutritious food options to its students, faculty and staff through excellent services.

In addition to valuing AUM students, faculty, staff and guests, Food & Beverage Services ensures that equipment and furniture are well-designed and kept well-maintained.

The catering personnel are responsible for the efficient and effective day-to-day operations of food and beverage services on campus, taking into consideration adherence to food quality standards, staff, faculty and student’s satisfaction, and monitoring prices and menu.

Our chef uses the freshest ingredients and personal attention to ensure that each meal not only tastes delicious, but also has a beautiful presentation, and that the catering menu is an excellent representation of what is most popular.

Department of Sports and Physical Activities

This department aims to promote sport activities on campus with an attempt to contribute to the upbringing of young people, following the proverb “a sound mind in a sound body”, to make them aware of the importance of fair play, self-improvement and sport achievements. The department aims to have a sophisticated quality of participation in sport competitions, and to give the opportunity for talented students to obtain a high quality education and training by providing all facilities and possibilities. These are put at the disposal of students at all times.

The Department of Sports and Physical Activities is primarily concerned with the well-being of students, physically and mentally, by graduating health and sport conscious students, provided with physical education appropriate for them. This will help them to gain the motor skills to perform a variety of physical activities and to acquire physical knowledge and self-motives for a healthy lifestyle in a rapidly changing society. The department aims to educate, develop and train student–athletes, build leadership qualities and attributes of teamwork, and instill the concept of winning inside and outside the field of play.

The goals of this department include, but are not limited to, the following:

  1. To encourage students to spend their free time in doing simple physical and mental activities by coordinating with the student affairs to send emails and putting up posters in the university about the department and its facilities.
  2. To provide specialized training programs like swimming programs and strengthening programs for students under the supervision of certified professional athlete trainers that hold a master and bachelor’s degree
  3. To welcome students who wish to use the facilities at the sports complex in their free time
  4. To form sport teams
  5. To activate the relationship between the university and the local community
  6. To coordinate with the designated Faculty regarding the syllabi of Sports 1, 2, and 3 courses offered as university requirements
  7. To raise awareness of sports culture among students by giving health and sport culture awareness classes within the Sport 1, 2 and 3 courses
  8. To care for and attend to talented students’ needs and work to improve their technical and skill levels.

Services provided to students and administrators:

  1. The Department of Sports and Physical Activities provides the following services:
  2. Providing a learning environment for Sports 1, 2, and 3 courses
  3. Supervising students who come to the sports complex for exercise through giving them training programs for both groups of students and individuals
  4. Training sport teams, basketball and football by AUM coaches (Those teams are selected by our coaches in trial sessions.)
  5. Offering special training programs to meet the individual needs of the athlete and take into consideration many factors: gender, age… as a program for general fitness for groups or individuals, and courses in the coming future about nutrition and swimming for administrators, including the use of the Sport Complex facilities
  6. Physical therapy and sport rehabilitation services to our students as needed.


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